Now, you might understand why I was a bit hesitant when I saw a press release announcing Tech Support: Error Unkown. As someone who has done/is doing tech support as a day job, the idea of playing a game simulating tech support sounded decidedly unappealing. However, developer Dragon Slumber had intrigued me, and I decided to dig deeper.
Tech Support: Error Unknown is an adventure game with simulation and puzzle mechanics, which places you in front of a virtual computer. As a tech support specialist new to the job, use a wide array of computer software to solve customer issues or choose to manipulate programs for personal gain. Hack your system to unlock its full potential, GPS track lost phones, scan profiles to blackmail customers, or simply propose they reboot.
I’m glad I did, because Tech Support: Error Unknown might start you in the role of a tech support specialist, but it seems that, very quickly, you’ll discovers that your job is not at all what it seems.
I wanted to present the opposite perspective to a situation most of us are familiar with and dread: dealing with tech support specialists. I think players will be charmed by the fresh and different experience the game has to offer. – Developer Kevin Giguère
It seems like there’s a lot of cool, almost light cyberpunk ideas at play with the game, and that’s a quick way to get me interested. I also like that the hook seems subtle, at least at first, and I imagine it’ll be very easy to get lost in such a familiar role.
Tech Support: Error Unknown currently has a schedule release date of February 2019 for Windows, Mac and Linux.